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For two decades, Keisha Banks had worked on and off in the hospitality industry — until last year, when she was unceremoniously let go from her job as an event server at the Chateau Marmont via a mass email sent in March 2020 to employees of the iconic Hollywood hotel.
“When you work at Chateau, one of the things they say is, ‘We’re all like family here,’” Banks said. “And then to get this really blunt, ‘You’re cut off’ email was bad.”
It was the first in a streak of unfortunate events that has upended her life and the lives of many others like her.