UNITE HERE Local 11 has been raising the standard for Arizona hospitality workers since 1912. We represent 2,000 workers in hotels, restaurants, airport concessions, and in-flight catering. Our members include many of the cooks, dishwashers, restaurant and banquet servers, bell staff, and room cleaners who welcome and take care of guests to our state.

Formerly known as Local 631, UNITE HERE Local 11 in Arizona is affiliated with the UNITE HERE International union, which represents hundreds of thousands of workers in the United States, Canada, and Puerto Rico.

The hospitality workers of UNITE HERE provide the very best customer service while fighting to secure the wages and benefits we deserve and a real voice on the job.

Today that work continues, as workers at Arizona’s airports and union hotels negotiate new contracts, push for the opportunity for workers across the state to choose a union, and participate in community and political campaigns to raise the standard of living for working families in Arizona.


As a member of UNITE HERE Local 11, you and members of your family can take advantage of the services offered by our sister organization, Central Arizonans for a Sustainable Economy (CASE), to become US citizens. CASE’s Immigration and Worker Center was inaugurated in 2015 to help immigrant and refugee workers participate more fully in the economic and social life of our community. Programs offered by the Center have included:

  • Assistance applying for health insurance and expanded Medicaid offered through the provisions of the Affordable Care Act (ACA)
  • Assistance applying for Deferred Action for Childhood Arrivals (DACA)
  • Naturalization services, including application (N-400) preparation assistance, help securing fee waivers and no-interest loans to pay the application fee, and civics and English classes to aid aspiring citizens in preparing for the Citizenship exam.

We look forward to expanding the number of working families served by these programs, and to expanding the Center’s offerings in coming years.



  • Pointe Hilton Resort
    7677 North 16th Street
    Phoenix, AZ 85020
    Phone: 602-997-2626
  • Sheraton Phoenix Downtown Hotel
    340 North 3rd Street
    Phoenix, AZ 85004
    Phone: 602-262-2500
  • The Westin Phoenix Downtown
    333 North Central Avenue
    Phoenix, AZ 85004
    Phone: 602-429-3500
  • Renaissance Phoenix Downtown
    50 East Adams Street
    Phoenix, AZ 85004
    Phone: 602-333-0000
  • Tempe Mission Palms
    60 E Fifth Street
    Tempe, AZ 85281
    Phone: 480-894-1400


  • HMSHost
  • SSP America


  • Delaware North


  • Sky Chefs


  • Arizona State University (ASU)
    1151 South Forest Ave
    Tempe, AZ 85281


  • Phoenix Convention Center
    100 North 3rd Street
    Phoenix, AZ 85004

ADVISORY: Indefinite Strike by Sky Harbor HMS Host Workers Will Continue Through Thanksgiving

Solidarity with strikers continues to grow as HMS Host remains obstinate 

Phoenix – On a day many reserve for gratitude and gathering with family, HMS Host workers will continue to picket, chant and hold a drum line at Sky Harbor. Workers have been on strike since Monday when they announced their indefinite walkout. The strike will impact travelers arriving and departing from Terminals 3 and 4. 

Thanksgiving Day, workers will have a special program to give thanks to each other and for the solidarity of the community.

ADVISORY: Sky Harbor HMS Host Workers’ Indefinite Strike Reaches Day 3

Airport concessions worker strike continues into busiest travel day of the year

Phoenix – HMS Host workers’ indefinite strike will reach its third day just one day before Thanksgiving, reportedly the busiest travel day of the year. Striking workers will continue to picket, chant and hold a drum line in protest of HMS Host’s unwillingness to agree to their demands for a fair labor contract. The strike will impact travelers arriving and departing from Terminals 3 and 4. 

On Tuesday, striking workers were joined by State Senator Martin Quezada (LD29) and State Representatives Reginald Bolding (LD27) and Melody Hernandez (LD26) on the picket line. 

Monday, workers walked out and joined an energized picket line and rally outside Terminal 4. Workers were joined by local community groups, labor allies, and elected officials

Tuesday Marks Day 2 of Sky Harbor HMS Host Workers’ Indefinite Strike

Days before Thanksgiving holiday, airport concessions workers remain firm: no agreement, no work 

Phoenix – After a successful walkout on Monday, HMS Host workers at Sky Harbor Airport will remain on an indefinite strike Tuesday. The strike continues to impact travelers arriving and departing in both Terminals 3 and 4.

HMS Host workers make up the largest group of food concessions workers at the Phoenix airport. HMS Host is the single largest concessionaire at Sky Harbor Airport, employing hundreds of workers in over two dozen restaurant and coffee shop outlets.

Host operates all Starbucks coffee shops at the airport and popular restaurants such as Barrio Cafe, Chelsea’s Kitchen, and SanTan Brewery.

Workers are demanding a new, comprehensive contract with fair raises, affordable health insurance, a company-paid retirement contribution, protections for workers’ tips, and strong contract language for equal opportunity and protection from discrimination. Workers with UNITE HERE Local 11 have been in negotiations with HMS Host since 2017. Delays in settling a contract mean delays in wage increases and official COVID safety protocols during a global pandemic.

Victoria Smith

Victoria Garley