UNITE HERE local 11 represents hospitality workers in five major airports in Southern California and Arizona. We represent servers, baristas, cooks, bartenders and other concession and retail workers at LAX, Phoenix Sky Harbor Airport, John Wayne Airport, Long Beach Airport, and the Ontario Airport.
Our members work for HMS Host, SSP, Hudson News, Areas, Paradies, to name a few. We also represent airline catering workers who work for Sky Chefs and Flying Food Group.
Sodexo workers at the Qantas Lounge fighting for their first union contract
Flying Food Group: Press Tsunami Over Alleged Health Violations
In-flight catering workers the Flying Food Group kitchen in LA reported exposure to cockroaches, mold, maggots, and excessive heat while preparing in-flight meals for flights leaving LAX. And—of course—the press worldwide went nuts over it! Here’s a sample of the coverage.
BREAKING NEWS: Workers File New Safety Complaint on Alleged Maggots, Mold, Cockroaches and Other Issues at LAX Caterer Flying Food Group
Complaint follows Cal/OSHA citations for multiple “serious” workplace safety violations
LOS ANGELES: Workers have filed a complaint with the California Division of Occupational Safety and Health (Cal/OSHA), urging state inspectors to investigate allegations of unsafe or unsanitary conditions inside Flying Food Group’s airline catering facilities serving Los Angeles International Airport.
The complaint, filed on behalf of workers by UNITE HERE Local 11, alleges that employees have been exposed to a range of unsafe conditions—including what workers reported to be maggots, mold, and cockroaches, as well as inadequate soap and paper towels and excessive heat—inside facilities responsible for preparing thousands of airline meals. The union has submitted photographs, videos, and worker testimony and is calling for an expedited on-site inspection.
According to the complaint, in late June 2026, one longtime employee was allegedly ordered to open airline dish carts that had sat unopened for an extended period and discovered dishes covered in decomposing food, and what appeared to be mold, maggots, and flies, producing an overwhelming stench. The worker allegedly suggested that the dishes be discarded, but was instead instructed by a supervisor to wash them because the dishes were needed for an upcoming flight. According to the complaint, the worker—who reported experiencing stomach pain, a headache, and a strange sensation in her nose while handling the noxious material—was not provided a mask or respirator to protect herself.
The complaint also alleges that workers have reported seeing what they believed to be cockroaches and other vermin in various parts of the facility—including in food preparation areas, near employee changing stations, near airline food carts, and inside the employee cafeteria. The complaint cites California laws requiring that employers provide a safe workplace and take steps to prevent the entrance or harborage of insects, rodents or other vermin.
The complaint also alleges that bathrooms and handwashing stations have often lacked adequate soap or paper towels, forcing employees to search elsewhere before returning to prepare food. Additionally, the complaint raises concerns about the quality of food served to workers at the facility, including allegations of expired or stale bread, food contaminated by debris, and improperly stored food.
The complaint also describes dangerously high temperatures in the facility’s dish room. A longtime employee reports that heat and humidity regularly make the room feel like “being in a sauna,” allegedly causing fatigue, dehydration, and headaches, and that a coworker reportedly nearly fainted from the heat. According to the complaint, management has been made aware of the problem but has not been provided a solution. The complaint asserts that these and other incidents, taken together, indicate that the company lacks the effective injury and illness prevention program required by California law.
“No one should have to work around maggots, cockroaches, mold, and rotting food just to earn a paycheck, as this complaint alleges,” said Susan Minato, Co-President of UNITE HERE Local 11, which represents the workers. “The workers who prepare meals for airline passengers deserve a workplace that meets the most basic standards of cleanliness and safety. We ask Cal/OSHA to take these issues seriously and investigate immediately.”
A Record of Safety Violations
Flying Food Group’s LAX operations have a long record of alleged safety violations. Most recently, in May 2026, Cal/OSHA issued the company six citations, including four it termed “Serious.” Two of the serious violations related to the company’s failure to ensure that cold storage rooms at two LAX facilities could be utilized safely and opened from the inside. In August 2023, Cal/OSHA had cited the company for the same storage room entrapment hazard—as part of a six-violation citation that also included bolting an exit door shut from the outside on the day of a planned worker picket line—but the company apparently did not correct the hazard. This led to a near tragedy during a fire in January 2026 in which two workers were found inside a cooler room whose entrance door had been chained shut from the outside. These citations and a summary are available here.
The complaint comes amid an ongoing labor dispute between Flying Food Group and UNITE HERE Local 11 over conditions at the company’s LAX facilities. In the course of that dispute, the union has proposed multiple workplace safety protections which Flying Food Group has rejected.
Flying Food Group is an airline catering company that provides in-flight meals for international airlines flying out of LAX like Lufthansa, Air France, SWISS Airlines, Virgin Atlantic, Austrian Airlines, LOT Polish, Scandinavian Airlines, Singapore Airlines, Japan Airlines, ANA, Starlux, China Southern, Qantas, Air New Zealand, and Hawaiian Airlines. LAX authorities recently gave FFG only a six-month extension—terminating at the end of 2026—to its license to operate at LAX. The City has launched an investigation into the Company’s safety and labor practices.
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UNITE HERE Local 11 is a labor union representing more than 32,000 hospitality workers in Southern California and Arizona who work in hotels, restaurants, universities, convention centers, and airports.
WORKER VICTORY: AZ ELECTEDS CALL ON ARAMARK TO TAKE ACTION!
The Industrial Commission of Arizona has found in favor of four airline catering workers alleging unpaid wages from Aramark. The workers, who are refugees from Sudan and Afghanistan, are estimated to be owed more than $2,500 in total.
The original charges were filed in February, and the case highlights why wage enforcement matters, especially for workers who are often the most vulnerable.
Thank you to Brian Garcia and Lauren Kuby for taking the lead and writing to Aramark about these wage complaints and always standing with workers!
PRESS RELEASE: As L.A. City Investigation Continues, Serial Lawbreaker Flying Food Group Quietly Moves to Repay Dozens of Workers It Failed to Provide Required Healthcare Benefits in Apparent Violation of LAX Living Wage Law
LOS ANGELES — As the City of Los Angeles continues investigating Flying Food Group for alleged violations of the LAX Living Wage Ordinance, the airline caterer has begun quietly paying dozens of workers after city investigators uncovered an additional apparent violation involving required healthcare benefits.
In March of this year, workers filed a complaint with the City of Los Angeles alleging that Flying Food Group’s newly implemented healthcare plan failed to satisfy the LAX Living Wage Ordinance’s healthcare benefit requirement, which currently requires employers to provide qualifying health benefits valued at $7.65 per hour or pay the equivalent amount in additional wages. Workers contend the company’s health plan is worth less than the required amount, leaving nearly all 800 workers underpaid. That investigation remains ongoing.
During the course of the investigation, however, the City’s Bureau of Contract Administration (BCA) uncovered a separate violation. Investigators found that Flying Food Group failed to provide any healthcare credit at all to some workers, resulting in an underpayment of $7.65 per hour for every hour worked. It appears the violation primarily affected newly hired employees but also included several longtime workers.
“The number of times this company has failed to pay workers what we are owed or done something else to break the law is just crazy. These payments show me the company had the money to pay us all along. That is a company that does not respect us or value us,” said Pascual Salgado, a worker at Flying Food Group
After BCA notified Flying Food Group of the violation, the company began issuing payments to affected workers last week, with individual payments reportedly ranging from several hundred dollars to approximately $14,000. Flying Food Group has since submitted a list of workers it says have been paid, and BCA is now reviewing whether all affected employees were included and whether the payment amounts fully compensate workers for what they are owed.
Flying Food Group has violated the Living Wage Ordinance on multiple occasions previously, with multiple “notice of corrections” issued to the company and its subcontractors by BCA and two class action lawsuits, and the company agreeing to paying millions in back wages to workers. The company has twice sued the City, claiming the Living Wage Ordinance did not apply to them, and in the last instance, the settlement agreement included a commitment by the company that they would not make such a challenge again.
The discovery marks the latest alleged labor law violation involving Flying Food Group. In addition to the past violations of the Living Wage Ordinance, the company has also received citations or settled complaints with Cal/OSHA, the California Labor Commissioner, the National Labor Relations Board and the California Highway Patrol..
Flying Food Group is an airline catering company that provides in-flight meals for international airlines flying out of LAX like Lufthansa, Air France, SWISS Airlines, Virgin Atlantic, Austrian Airlines, LOT Polish, Scandinavian Airlines, Singapore Airlines, Japan Airlines, ANA, Starlux, China Southern Qantas, Air New Zealand, and Hawaiian Airlines. Flying Food Group was recently given only a 6-month license extension by the City of Los Angeles which lasts until the end of 2026.
Hailin Shan Won His Job Back!
Hailin Shan, a cook who led other cooks in the 2023 Flying Food strike and was fired on July 2023. Through arbitration it was determined that there was “no just cause to terminate” and the arbitrator ordered the company to bring him back to work with full back pay. Hailin will now return to the Flying Food kitchen to resume working there. He will also be getting backpay going all the way to his termination date in July 2023. Welcome back Hailin!
SkyChefs workers are fighting for quality healthcare
Workers picketed the American Airlines terminal protesting their SkyChefs contract. These workers are fighting for quality healthcare at LAX!
Contract ratification at Burbank Airport
COMPASS WORKERS IN ARIZONA WIN NEW CONTRACT AFTER A 3-DAY STRIKE
The Copper Courier: American Airlines lounge workers at Sky Harbor strike for better working conditions
Workers in the America Airlines Lounges at Phoenix Sky Harbor airport walked off the job on Wednesday morning over stalled negotiations for a better contract with their employer, Compass Eurest, a subcontractor for the airline.