California Unemployment Insurance

California Unemployment Insurance

Policies at California EDD are rapidly shifting to meet the immense need that has emerged since the COVID-19 pandemic began. We will do our best to update this guide with the latest information. This guide was last updated on March 24, 2021. Check edd.ca.gov for the most recent updates. 

Set up an Appointment with a Volunteer

UNITE HERE Local 11 members who are having difficulties applying for benefits in California may request an appointment with a volunteer to help you with the process, if one is available, in English and Spanish (Para español, haga click aquí).  Since there are more appointments available in English, we encourage you to find someone to translate for you if you can. 

Key Contact Information for the EDD

Phone numbers: 

  • To speak with an EDD representative about your claim, call 1-800-300-5616 (English) 1-800-326-8937 (Spanish) Hours: 8 am 8pm, 7 days a week.
    • Hold times can vary greatly. Call as early in the day as you can, and call often. 
    • Sometimes, wait times on the English language line are shorter than they are on the Spanish language line. If you have someone in your household who can translate English-Spanish for you, try calling the English line with their assistance.
  • For technical support, password reset, UI Online questions, general information and EDD account number, please call 1-833-978-2511.  Hours: 8 am-8 pm, 7 days a week. 
    • Sometimes the technical support staff can help you with a substantive issue with your EDD claim. If you are having difficulty getting through on the main application support line, it might be worth trying to call tech support. 
  • To get information on your last payment issued; certify for benefits; get information on how to file a new UI claim, reopen an existing claim, or submit a new claim when your benefit year ends,  call the self service line at 1-866-333-4606. Hours: 24 hours a day, 7 days a week.
  • And if you lost your EDD Bank of America Card or want to know if one has been issued to you, call 1-866-692-9374. 

Internet, Mail, and Fax:

  • For questions about your claim, log into your UI Online account.  You will need your customer account number.  Once you have logged in, navigate to “Contact Us” and submit your question.
  • Contact the EDD with general questions through Ask EDD.
  • You can also fax documents to EDD: 1-866-215-9159. 

Still no response from EDD, despite multiple attempts to contact them? 

SUBMIT A COMPLAINT FORM TO THE EDD

If your other attempts to troubleshoot have not succeeded, submit a comment, suggestion or complaint using the following complaint form:

Mail the printed form to EDD to the address below:

Unemployment Insurance
Employment Development Department
PO Box 826880 – UIPCD, MIC 40
Sacramento, CA 94280-0001

If you are a UNITE HERE Local 11 member and need help submitting this form, contact your workplace representative or make an appointment with a volunteer if one is available at the links provided above.

Below is a template for how to fill out this form. In the description box (Question 5), you should include as much detail as possible about the problem you are trying to solve so that the person at EDD who reads the letter has all of the information that they need to help you. Some useful info could include: your full name, SSN, dates on which you submitted forms or attempted to contact EDD, and a description of any letters or communications you have received from EDD in the past. 

SEND EDD A TEMPLATE LETTER

  • In some circumstances, especially for more complex problems, you might want to write a letter to EDD instead of submitting a complaint form so that you can more fully explain the details of your case. Mail or fax the printed letter to EDD with copies of any relevant supporting documents attached.

We have developed some template letters to address common problems that UNITE HERE members have faced over the past few months, but we encourage you to adapt the language to your specific situation and provide as much detail as possible regarding your claim and attempts to contact EDD.  The EDD’s fax number is 866.215.9159

  • Click here to download a Template Letter form and access other resources.  

Applying or Re-Applying for Unemployment Benefits

You will need the following information:

  1. Email address
  2. Exact of your last workplace
  3. Immigration card number
  4. Social Security card (exact name and number)
  5. Driver’s License number or California ID number
  6. The name of your last supervisor