JOB OPENING: PC Technical Support Specialist

Summary

Under the general direction of the Technology Director, the PC Technical Support Specialist provides technical and educational support to UNITE HERE Local 11’s on-site and remote PC and Mac users to answer questions, resolve issues, and increase end-user productivity with minimal downtime.

Department or Director(s): Information Technology
Location: Regional: Southern CA and Arizona
Reports to: Technology Director

Job Responsibilities (include but are not limited to):

  • Handle Tier 1 help desk escalations through tickets or phone.
  • Respond to, update, and complete trouble tickets in system used to track request calls and dispositions.
  • Provide ongoing support to PC and Mac users in the daily use of the systems implemented, including, but not limited to: training users, answering questions, and suggesting methods to increase user productivity.
  • Escalate issues and act as a liaison between users and appropriate upper-tier support technician if unable to resolve requests.
  • Evaluate and analyze requests for computer hardware and software to be purchased and/or added to one of UNITE HERE Local 11’s local area networks. Order equipment and/or related supplies on behalf of end users.
  • When time permits, assist in the implementation of database applications. Implementation phases include systems design, development and modification, testing, documentation, training and post implementation review.
  • Support audio and video equipment in conference rooms and provide troubleshooting for remote staff.
  • Maintain and monitor internal/external assets to ensure accurate inventory records.

Job Requirements/Qualifications:

  • Education or equivalent experience: BS in Computer Science/Information Technology/Network Engineering/CIT/Computer Engineering/Systems Engineering, Apple Certified iOS Technician, and work experience troubleshooting PCs and MACs in a high-pressured office environment.
  • Specialized knowledge or skills: Extensive knowledge of networks, hardware, printers, MS software, applications, and operating systems, cloud computing, and IT Service Management (ITSM).
  • Additional qualifications: Interested in improving productivity with computers; excellent hardware and software troubleshooting, problem solving and interpersonal skills.
  • Required attributes: Excellent communication skills. Must be able to listen, understand, and speak with clarity to figure out the problem and to be able to explain the solution, if necessary.
  • Enthusiastic about being part of an organization that improves the lives and well-being for more than 31,000 hardworking individuals.
  • Overnight travel is required: Approx. 20%
  • Driver license required
  • Excellent written and verbal communication skills.
  • Superior analytical, evaluative and problem-solving abilities.
  • Union experience preferred.
  • Able to work effectively in a team environment.
  • Can communicate clearly and effectively with business end-users.

How To Apply

Please email a résumé, references, and cover letter with “PC Technical Support Specialist” in the email subject line to dosborn[at]unitehere11[dot]org. Please include your available start date in the cover letter.

JOB OPENING: Grievance Handler

UNITE HERE Local 11 is a progressive, movement-based labor union working to improve labor standards in the hospitality sector. Based in Los Angeles, we represent over 35,000 workers employed in hotels, restaurants, airports, sports arenas, and convention centers throughout Southern California and Arizona. Reflecting the needs of our membership, we are at the forefront of efforts to defend the rights of immigrants, people of color, and women in the workplace and in the political sphere.

We are seeking a dynamic and passionate individual to serve as a grievance handler for our growing organizing and contracts teams. The program includes training and hands-on experience in worker interviewing, contract enforcement, organizing, and campaign strategy. As a grievance handler with Local 11, you will be part of a larger effort to organize workers and defend their rights, win better wages and working conditions, and build power for workers across the Union’s jurisdiction.

UNITE HERE Local 11 has four offices in California (Los Angeles, Garden Grove, Inglewood, and Long Beach) and one in Phoenix, Arizona. This position works primarily from our main offices in Los Angeles.

GRIEVANCE HANDLER

Job Responsibilities

include but are not limited to the following:

  • Conduct worker interviews and site visits to investigate potential violations of collective bargaining agreements and legal protections;
  • Support Local 11 attorneys and organizers in filing administrative complaints where violations implicate local, state, or federal law;
  • File grievances on behalf of workers and ensure that grievance procedures are followed;
  • Correspond with company representatives concerning grievance meetings, requests for information related to grievances, and other matters;
  • Work with organizers and Local 11 attorneys to educate workers regarding their contractual and legal rights;
  • Train Union staff, shop stewards, and members on grievance handling and contract enforcement;
  • Maintain our grievance module and other organizational systems to ensure the grievance process is followed and filings are timely;
  • Other duties as assigned.

Job Requirements/Qualifications

The requirements listed below represent the knowledge, skill, and/or abilities required for the position:

  • Demonstrated excellent organizational skills and high capacity for attention to detail
  • Excellent time management skills and the ability to prioritize work
  • Ability to work independently within the context of a plan
  • Good interpersonal and communication skills; must work well with others
  • A strong commitment to building power with working people; advocacy and campaign experience within the labor movement are preferred but not required
  • Spanish language skills are highly preferred

How To Apply:

Please email a résumé, references, and cover letter with “Grievance Handler Application” in the email subject line to dosborn[at]unitehere11[dot]org. Please include your available start date in the cover letter.

JOB OPENING: Legal Assistant with UNITE HERE Local 11

UNITE HERE Local 11 is a progressive, movement-based labor union working to improve labor standards in the hospitality sector.  Based in Los Angeles, we represent over 35,000 workers employed in hotels, restaurants, airports, sports arenas, and convention centers throughout Southern California and Arizona.  Reflecting the needs of our membership, we are at the forefront of efforts to defend the rights of immigrants, people of color, and women in the workplace and in the political sphere

We are seeking a dynamic and passionate individual to serve as a legal assistant to our growing legal team and contracts department. The program includes training and hands-on experience in worker interviewing, contract enforcement, litigation, and bargaining. As a legal assistant for Local 11, you will be part of a larger effort to use legal strategies to build power for workers across the Union’s jurisdiction.

UNITE HERE Local 11 has four offices in California (Los Angeles, Garden Grove, Inglewood, and Long Beach) and one in Phoenix, Arizona. The main office is located at 464 S Lucas Ave, Suite 201, Los Angeles, CA 90017. This position works primarily from the main office in Los Angeles.

LEGAL ASSISTANT

Job Responsibilities
include but are not limited to the following:

  • Support Local 11 attorneys and negotiators in bargaining through attending contract negotiations, drafting contract proposals, and finalizing documents such as contracts and memoranda of understanding;
  • Assist organizers, Local 11 attorneys, and other staff in grievance handling and contract enforcement;
  • Support Local 11 attorneys and organizers in preparing for arbitrations;
  • Prepare administrative complaints on behalf of members and assist with investigation and fact-finding, as needed;
  • Correspond with company representatives concerning requests for information and other matters;
  • Continue to develop and maintain filing system;
  • Translate written text from English to Spanish and vice versa;
  • Other duties as assigned.

Job Requirements/Qualifications
The requirements listed below represent the knowledge, skill, and/or abilities required for the position:

  • Knowledge of office management systems and procedures
  • Proficiency in Microsoft Office: Excel, Word, Mac & PC
  • Working knowledge of office equipment e.g., printers and copiers
  • Demonstrated excellent organizational skills and high capacity for attention to detail
  • Excellent time management skills and the ability to prioritize work
  • Ability to work independently within the context of a plan
  • Good interpersonal and communication skills; must work well with others
  • Bilingual English/Spanish
  • A strong commitment to building power with working people; advocacy and campaign experience within the labor movement are preferred but not required
  • Paralegal experience is preferred but not required

How To Apply:
Please email a résumé, references, and cover letter with “Legal Assistant Application” in the email subject line to dosborn@unitehere11.org. Please include your available start date in the cover letter.