UNITE HERE Local 11 represents nearly 35,000 workers in the hospitality and multi-service industries throughout Los Angeles and Orange counties in California and in Phoenix and Tucson, Arizona. We are housekeepers, bellmen, food servers, cooks, dishwashers, bartenders and many other employees in the tourism and food service industries. Local 11 has a proud history of community involvement and a strong commitment to improving working conditions, wages, and benefits for all working people.

UNITE HERE Local 11 has four offices in California (Los Angeles, Garden Grove, Inglewood, and Long Beach) and one in Phoenix, Arizona. The main office is located at 464 S Lucas Ave, Suite 201, Los Angeles, CA 90017. This position works primarily from the main office in Los Angeles.

GRIEVANCE ADMINISTRATOR

Job Responsibilities
include but are not limited to the following:

• Complete multiple responsibilities on a daily basis
• Greet members at the front desk window to collect incident reports/grievance requests.
• Master the grievance portal, which is used to send and file all grievance-related correspondence for the local
• Train staff on using the grievance portal
• Written and verbal communication with members, staff, and employers
• Translate written text from English to Spanish and vice versa
• Correspond with Companies on various matters
• Other duties as assigned

Job Requirements/Qualifications
The requirements listed below represent the knowledge, skill, and/or abilities required for the position:

• Experience with enforcing a collective bargaining agreement through grievances
• Strong desire to work for a movement-building organization that fights for the rights of workers and immigrants.
• Knowledge of office management systems and procedures
• Proficiency in Microsoft Office: Excel, Word, Mac & PC
• Working knowledge of office equipment e.g., printers, fax machines, and copiers
• Demonstrated excellent organizational skills and high capacity for attention to detail
• Typing at or above 60–70 wpm
• Proficient data entry
• Excellent time management skills and the ability to prioritize work
• Ability to work independently within the context of a plan
• Good interpersonal and communication skills; must work well with others
• Bilingual English/Spanish

Core Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identify and resolve problems in a timely manner. Ability to exercise judgment to solve problems on a case by case situation. Positive, figure-it-out attitude.
• Technical Skills – Strive to continuously build knowledge and skills.
• Interpersonal Skills – Listen to others without interrupting; remain open to others’ ideas and try new things.
• Oral Communications – Listen and get clarification; respond well to questions; participate in meetings.
• Written Communication – Write clearly and informatively.
• Teamwork – Exhibit objectivity and openness to others’ views; contribute to building a positive team spirit; support everyone’s efforts to succeed.
• Ethics – Treat people with respect and consideration regardless of their status or position; inspire the trust of others; work with integrity.
• Organizational Support – Follow policies and procedures; able to multi-task and meet shifting deadlines; support organization’s goals and values.
• Strategic Thinking – Understand organization’s strengths & weaknesses.
• Flexibility and creativity in addressing issues as necessary.
• Judgment – Ability to use good judgment on case-by-case situations; include appropriate people in the decision-making process.
• Motivation – Enthusiastic self-starter with a demonstrated ability to work independently and as part of a team, with the ability to lead projects proactively. Demonstrate persistence to overcome obstacles.
• Planning/Organizing – Prioritize and plan work activities; use time efficiently.
• Professionalism – Approach others in a tactful manner; react well under pressure.
• Quality – Demonstrate accuracy and thoroughness; apply feedback to improve performance.
• Quantity – Complete work in a timely manner; strive to increase productivity.
• Attendance/Punctuality – Consistently at work and on time.
• Dependability – Follow instructions; respond to management direction; take responsibility for your own actions; keep commitments; complete tasks on time or notify the appropriate person with an alternate plan.
• Initiative – Volunteer readily; seek increased responsibilities; look for and take advantage of opportunities; ask for and offer help when needed.

To Apply:
Please email a résumé, references, and cover letter with “Grievance Administrator” in the email subject line to [email protected]. Please include your available start date in your cover letter.